Return, Exchange, and Refund Policy

We want you to love your purchase. If for any reason you’re not completely satisfied, we gladly accept returns and exchanges. At YanShoes, we aim to make your shopping experience easy and enjoyable. Below are the specific policies for returns, exchanges, and refunds.

Return Policy

We accept returns by mail.

You may return your purchase within 30 days of delivery for any reason, including a change of mind, a defective product, wrong products, product damaged in transit.

Return shipping costs: YanShoes is responsible for return shipping costs. We will send a prepaid return label for eligible returns.

Restocking fee: No restocking fees will apply for any returned products.

Eligibility for Return

  • The product must be in new condition, unworn, with all original packaging and tags intact.
  • Returns must be initiated within 30 days of delivery day.

How to Return an Item

  1. Contact Customer Support: Email support@yanshoes.com with your order number and reason for return.
  2. Receive Prepaid Label: A prepaid return label will be sent to your email for you to download and print.
  3. Prepare the Item: Ensure the product is in new condition, pack it securely in the original box, and attach the prepaid label.
  4. Ship the Item: Drop the package at your nearest postal service location. Our return address: 1200 N Institute Pl, Peoria, Illinois 61606, United States.

Exchange Policy

If you would like to exchange an item, such as for a different size or color, YanShoes offers exchanges within 30 days of delivery.

How to Exchange an Item

  1. Initiate the Exchange: Contact us at email: support@yanshoes.com with your order number and the specific item you wish to exchange.
  2. Return the Original Item: Follow the same steps outlined in the Return Policy to ship back the item using the prepaid return label.
  3. Receive Your Exchange: Once we receive and inspect the returned product, we will send your replacement at no extra cost. Exchanges are subject to availability.

Refund Policy

Refunds will be processed once the returned item is received and inspected. The timeframes for processing refunds may vary depending on the reason for return.

Refund Timeframes

  • For returned products: After we receive the returned package, it will take us 2 days to inspect the returned product, and to approve the refund request. If your refund request is approved, the refund will be issued within 1-3 business days.
  • Never Arrived: If your order is confirmed lost in transit, we will issue a refund within 1-2 business days from the confirmation date.
  • Cancellation After Ordering: If you cancel your order within the first 24 hours, a full refund will be issued, including all charges within 1-2 business days from the cancel date.

Refund Method

Refunds will be credited back to the original payment method used for the purchase. Please allow 3-5 business days for the funds to reflect in your account, depending on your payment provider.

Refund Amount

YanShoes provides refunds for all eligible returns, including the product price, taxes (if any), and shipping fees, under the following conditions:

  1. Change of Mind: You will receive a refund for the product price and taxes (if any). The original shipping fee is non-refundable.
  2. Defective, damaged in transit, or faulty items: A full refund, including the product price, taxes (if any), and any original shipping fees, will be provided.
  3. Never Arrived/Cancellation After Ordering: You will be refunded the full amount of the purchase, including taxes (if any) and shipping fees.

Non-Refundable Amounts

Used or Damaged Items: Items that are not in new condition (worn or damaged) are not eligible for a refund.

For any additional questions or assistance, feel free to contact us at support@yanshoes.com. We are trying to make your experience with YanShoes as seamless as possible!